Facebook is one of the most popular social media in the world. Many people use it to communicate, share information, or just fill their free time. However, sometimes we experience problems when we want to open Facebook, even though we still have internet quota. What are the causes and how to overcome them? Below are several possibilities that could occur and their solutions.
1. Internet network problem
The first possibility that can cause Facebook to not be opened is a problem with the internet network. Maybe a weak signal, interference from the provider, or a settings error. To overcome this, you can try the following steps:
Check the internet signal on your cellphone or computer.
To check the internet signal on your cellphone or computer, you can do the following steps:
- Check the Signal Indicator: On your phone, look at the signal icon at the top of the screen. Typically, the icon indicates signal strength. The more filled bars, the stronger the signal. On a computer, there is usually an icon or menu in the upper right corner of the screen that displays the internet connection status. You can look at the icon to find out the signal strength.
- Open Network Settings: On your phone , go to the Settings menu, then select the section related to network or connectivity. There, there are usually options to view the signal status and network quality.
On a computer , you can open network settings by clicking the network icon in the system tray (bottom right of the screen) and selecting the appropriate option, for example "Open Network & Internet settings" in Windows. - Use a Signal Tester App: You can also download a signal tester app available on your phone's app store. Such applications can provide more detailed information about signal strength and internet connection quality.
An example of the application is by clicking here . - Perform an Internet Speed Test: To check how fast your internet connection is, you can use an internet speed test website or application. Do this test to find out how good the quality of the internet signal you receive is.
Open one of these websites to do a speed test, Speedtest or Fast .
By doing the steps above, you can easily check the internet signal on your cellphone or computer.
Try restarting your cellphone or computer.
Sometimes this can help fix a problematic internet connection. The reasons are varied, here are some of the reasons:
- Updating Network Configuration: Restarting allows the device to reload the network configuration and reinitialize connections. Sometimes, errors occur in configuration or connection processing that can be corrected by repeating the process.
- Close Problem Applications: Some applications or background processes may overuse network resources or cause conflicts in network usage. By restarting the device, these applications are closed, giving the connection a chance to function without interruption.
- Renewing Hardware Connections: On a deeper level, a restart can also update the hardware connection between the device and the router or access point. This can help in troubleshooting any physical connection problems that may occur.
- Clearing Cache and Temporary Memory: Restarting can also help clear cache and temporary memory that may have become corrupt or disrupting your internet connection. By restarting, the device will reload applications and processes with a clean slate.
- Resolving Temporary Outages: Sometimes, network interruptions or temporary errors on the service provider side or in the local network can cause connection problems. By restarting, the device will try to establish a new connection that can resolve the issue.
Although not always a permanent solution, restarting your phone or computer is one of the recommended first steps in troubleshooting a problematic internet connection because it is often effective and easy to do.
Try changing your internet provider or network mode.
Maybe the provider you are using is experiencing problems or the network mode you have chosen is not suitable for your location.
Before using this method, I suggest you first ask people around you, whether they are parents, younger siblings, older siblings or neighbors, do they also experience the same thing? If so, then it's likely that your provider is having a problem, the solution is to wait until the repair is complete/ask your provider's customer service.
2. The Facebook application has problems
The second possibility that can cause Facebook to not be opened is a problematic Facebook application. Maybe the Facebook application you are using is outdated, damaged, or infected with a virus. To overcome this, you can try the following steps:
Check the version of the Facebook application you are using
Check the version of the Facebook application you are using. Make sure your Facebook application has been updated to the latest version so you don't experience compatibility problems or bugs. Here's how to update the Facebook app for Android and iOS:
On Android Devices:
- Open Google Play Store.
- Tap the three lines icon at the top left to open the menu.
- Select the "My apps & games" or "Apps & notifications" option, then select "Updates" or "Available updates".
- Find Facebook in the list of updates, and tap the "Update" button next to it.
On iOS Devices (iPhone/iPad):
- Open the App Store.
- Tap the account icon in the top right corner of the screen.
- Scroll down and look for Facebook in the list of apps that need an update.
- Tap the "Update" button next to Facebook, or if there is already an "Open" button, that means the app has been updated.
Try clearing the Facebook app cache and data.
Cache and data are temporary files stored by applications to speed up the loading process. However, sometimes cache and data can accumulate and cause the application to become slow or error. To delete the cache and data of the Facebook application, you can do it in the following way:
- Open Settings
Open the "Settings" menu on your Android device. Typically, the Settings icon looks like a gear or cog, and is usually located on the home screen or in the app list. - Select Applications
Inside the Settings menu, scroll down and look for an option called "Apps," "Apps & notifications," or "App Management." Select this option to open a list of all the applications installed on your device. - Find and Select Facebook
In the app list, find and tap the Facebook app. This will open the application information menu. - Clear Cache
In the Facebook application information menu, you will see several options such as "Clear cache" or "Cache". Select this option to clear the Facebook app cache. After doing this, try opening the Facebook application, if it still doesn't work, delete the cache and continue to step 5. - Erase Data
Apart from cache, you can also delete application data. This will delete all data stored by the app, including login information and saved settings. To do this, look for the option that says "Clear data" or "Data". Select this option and confirm if any warning appears. ( WARNING: DOING THIS WILL LOOK OUT OF YOUR FACEBOOK! MAKE SURE YOU REMEMBER YOUR EMAIL AND PASSWORD) - Reopen the Application
Once you have finished deleting cache and data, you can close the Settings menu and reopen the Facebook application. When you open the app again, you may need to log in again with your Facebook account and reset some settings.
If you have done all the steps above and it still doesn't work, then continue to the next method.
Try uninstalling and reinstalling the Facebook application
There may be application files that are damaged or missing, causing the application to not function properly. This method is commonly used by some people and is often successful. Here is how to Uninstall and Reinstall the Facebook application in general:
- Find the Facebook App
Look for the Facebook application icon among the applications installed on your device. - Hold Facebook Icon
When you find the Facebook application icon, hold it. After a while, some devices will display options at the top of the screen, or there is an option to press and drag an icon to “Delete” or “Uninstall” that appears. - Select Uninstall
Drag the Facebook app icon to the "Uninstall" option that appears at the top of the screen or at the bottom of the screen (depending on the device and Android version used). After that, release the icon. - Confirm Uninstall
A confirmation window will appear asking you to confirm that you want to delete the Facebook application. Select "OK" or "Uninstall" to confirm that you want to remove the application. - Wait for the Process to Complete
The Android device will start deleting the Facebook app from your device. Wait for this process to complete.
After uninstalling, proceed to reinstall the Facebook application, this can easily be done by:
- Open Google Play Store/App Store
- Search for Facebook App
Use the search box at the top of the screen to search for "Facebook." Type the keyword and press the search icon or "Enter" key on the keyboard. - Select Facebook Application
In the search results, you will see the Facebook application. Tap the app to open its details page in the Google Play Store. - Install App
On the app details page, you will see a button that says "Install" or "Get" (if you haven't downloaded the app before). Tap the button to reinstall the Facebook app. - Wait for the Process to Complete
The Android device will start downloading and installing the Facebook app again. Wait for this process to complete. - Open App
After the installation process is complete, you can close the Google Play Store and reopen the Facebook application from the home screen or your device's application list.
After carrying out all the processes above and Facebook can be opened, congratulations! However, if it still can't be opened then you can continue with the next method.
Try scanning your cellphone or computer with antivirus
This case is very rare, because it is difficult for viruses to penetrate Android's defenses if the user is not careless, but if accidentally there could be a virus or malware that infects your Facebook application and disrupts its performance.
To perform a virus scan, you can do it in the following way:
- Open the Antivirus Application
Open the antivirus application that is installed on your cellphone. If you don't have an antivirus installed, download one from an app store like the Google Play Store. - Select Scan
In antivirus applications, there is usually an option to perform a scan. Find and tap the appropriate option, such as "Scanning," "Scan," or "Security." - Select Scan Type
Some antivirus applications can provide options for a quick scan (Quick Scan) or a thorough scan (Full Scan). For this case, I recommend doing a Full Scan. - Start Scanning
After selecting the scan type, tap the button to start scanning. The antivirus app will start checking your phone for infections or malware. - Wait for the Scan to Complete
Let the antivirus application complete the scan. The scanning duration depends on the size and complexity of your phone, as well as the selected scan type. - View Scan Results
Once the scan is complete, the antivirus application will display the results. If a threat is found, the application will notify you and usually provide options to remove or isolate the infection.
If after doing all the methods above and the Facebook application still cannot be opened, then it is very likely that your Android device is too old to run the application.
3. Facebook account is blocked
The third possibility that can cause Facebook not to be opened is that your Facebook account is blocked. Maybe your Facebook account violates community policies, gets reports from other users, or is suspected of being a fake account.
To overcome this, you can try the following steps:
- Check the email or telephone number associated with your Facebook account. Usually Facebook will send a notification if your account is blocked and the reason and duration.
- Try logging in with another Facebook account or create a new account. If another or new account can open Facebook, it means the problem is with your own account.
- Try verifying the identity of your Facebook account. If your account is suspected to be a fake account, you must provide proof of identity such as a photo of yourself, identity card, or telephone number.
- Try making an appeal to Facebook. If your account is blocked for violating community policies or receiving reports from other users, you can appeal by providing an explanation and evidence that your account is innocent.
These are some of the possibilities that can cause Facebook to not be able to be opened even though the quota is still available and how to overcome them. Hopefully this article is useful and good luck!
Writer and proudly owner of Diringkas.com!
I like to Staying up-to-date with the latest tech advancements, playing video games, discovering new games, and writing about them.