Have you ever experienced Indosat credit suddenly decreasing or running out for no reason? Of course, this is very annoying and detrimental, especially if you need credit to communicate or access the internet. So, what actually causes Indosat's credit to decrease by itself? How to handle it?
Causes of Indosat Credit Reducing Itself
There are several possibilities that could cause Indosat's credit to decrease itself, including:
- Premium service subscription . Premium services are services that offer interesting content such as music, videos, games, artist info, horoscopes, etc. for a certain fee which will be deducted from your credit periodically. If you accidentally or unknowingly register for this premium service, your credit could decrease without you knowing.
- Data package ran out . If your data package runs out and you don't turn off cellular data, your credit can be used to access the internet. Some applications running in the background such as email, social media, or system updates can use up your credit without your knowledge.
- Affected by content service . Content service is a service that provides certain content such as advertisements, sweepstakes, or special offers via SMS or pop-ups in the browser. If you click or reply to an SMS from this content service, your credit can be deducted automatically.
Solutions and Ways to Overcome Indosat Credit Decreasing on Its Own
To solve the problem of your Indosat credit decreasing on its own, you need to know and deactivate the services that are sucking up your credit. Here are some ways you can do it:
- Via SMS . You can send an SMS with the format STOP to number 726 for free. Later you will get an SMS reply containing a list of premium services that are currently active on your number. Select the service you want to stop and follow the instructions.
- Via UMB . You can dial *726# and select the Status option to see the premium services that are currently active on your number. If any service is suspicious, select the Stop option and follow the instructions.
- Via dial . You can dial *123*44# and select the Content Service option to see the content services that are currently active on your number. If any service is suspicious, select the Unsubscribe option and follow the instructions.
- Through customer service . If the methods above don't work, you can contact Indosat customer service via number 185 at a cost of IDR 1,000 per call or via email [email protected]. Convey your complaint about your own reduced credit and ask for help to stop the service that is causing it. You can also use other social media to contact Indosat CS.
To contact Indosat CS you can contact via Twitter, email, Whatsapp or telephone number, below is a list of customer service that can be contacted.
Tips so that Indosat credit doesn't decrease by itself
Apart from overcoming the problem of Indosat credit decreasing itself, there are several tips you can do to prevent it, namely:
- Don't access websites carelessly . Some websites may contain advertisements or pop-ups that offer premium services or content services. If you're not careful, you could fall into the trap and sign up for the service without realizing it.
- Don't reply to texts from unfamiliar or four-digit numbers . Some SMS from foreign or four-digit numbers could come from premium services or content services that are trying to trick you. If you reply to the SMS, your credit will be deducted automatically.
- Turn off cellular data if your data package runs out . If your data package runs out, immediately turn off your cellular data so that you don't use credit to access the internet. You can buy a new data package or use wifi if you want to stay online.
That's the article about why Indosat credit decreases by itself and how to overcome it. Hopefully this article is useful and can help you save credit. If you have questions or suggestions, please write them in the comments column below. Thank You.
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